F.A.Q. - Frequently Asked Questions
Welcome to our FAQ section! Here, you’ll find answers to the most common questions about our products, purchasing process, shipping, and returns. If you don’t find the information you’re looking for, our customer service will be happy to assist you.
Orders & Payments
Which payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, American Express), PostFinance, PayPal, Twint, and bank transfer.
Can I pay on delivery?
No, at the moment we do not offer cash on delivery. Please choose one of the available payment methods.
Is it safe to shop on your website?
Absolutely! Our website uses encrypted payment systems and SSL certification to ensure maximum security for your transactions.
Shipping & Delivery
Which countries do you ship to?
We currently ship to Switzerland and Liechtenstein. We do not offer international shipping at this time.
What are the delivery times?
Orders are usually processed within 24 hours and delivered within 1-3 business days via trusted couriers.
How much does shipping cost?
Standard shipping costs CHF 8.-. For orders over CHF 50.-, shipping is free.
Can I track my order?
Yes! Once your package has been shipped, you will receive an email with a tracking link to monitor your delivery status.
What happens if I’m not home at the time of delivery?
If the courier cannot deliver your package, they will leave a notice for you to pick it up at the nearest collection point or schedule a new delivery.
Returns & Refunds
Can I return a perfume if I don’t like it?
For hygiene reasons, we only accept returns if the product is sealed and unused.
How does the return process work?
If you wish to return a product, please contact us within 14 days of receiving your order. We will provide you with return instructions.
How long does it take to receive a refund?
Once we receive and inspect the returned product, we will process your refund within 5-7 business days using the original payment method.
Products & Availability
Are your perfumes authentic?
Yes! We guarantee that all our perfumes are 100% original and certified, purchased directly from manufacturers or official distributors.
If a product is out of stock, when will it be available again?
This depends on the manufacturer. If a product is temporarily unavailable, we recommend subscribing to stock notifications on the product page.
Can I request a sample before purchasing a perfume?
Currently, we do not offer this service. We recommend visiting the store closest to you to try a tester or receive free samples with a purchase.
Account & Customer Support
Do I need to register to place an order?
No, you can place an order as a guest. However, registering allows you to manage your orders more easily and access exclusive offers.
I forgot my password. How can I reset it?
Click on “Forgot Password?” on the login page and follow the instructions to reset it. You will receive an email with a link to create a new password.
How can I contact customer service?
You can reach us via:
📧 Email: customercare@freeshopfrontiera.ch
📞 Phone: +41768026502
💬 Live Chat available on Whatsapp during business days.
📩 Still have questions? Contact us—we’ll be happy to assist you! 😊
